Services
From hotel reservations, to transfers, bookings or other services such as excursions and cultural visits on site, our guests can rely on the DERTOUR Group as a solid partner for their travel arrangements.
We offer anything from classic package holidays to specialist and tailor-made arrangements, including groups, tours, cultural tours and MICE packages.
Hotel Purchasing & Yield Management
Our efficient purchasing managers negotiate market –specific contracts on behalf of leading tour operators, offering competitive rates with guaranteed allotments in thousands of properties.
The daily business of our reservation department ensures a smooth and seamless reservation process, transferring the tour operator’s reservation to the hotel in the destination. We aim to meet our clients’ needs. To do so, we yield our outcomes and manage our products in close cooperation with our partners. In this way, we optimize the existing portfolio and guarantee competitive prices at all times.
Bed Bank & Dynamic Production
Responding to the requirements of our clients, we connect a wide range of travel products and give business solutions to inbound and outbound tour operators. We build strong relationships on both ends of the travel chain so that we can provide products, services and solutions that help our customers grow – in-house or third-party, small and mass markets alike. For us, it’s all about flawless communication for our clients: from tour operator to customer and service provider, back and forth.
Groups & MICE
From the first idea to the final execution: with many years of experience, our Global DMC Network is the ideal partner for specialists travel & tailor-made group tours, special travel programmes, cultural round trips, meetings, incentives, conferences & events (MICE) in our destinations. Our dedicated teams plan, manage and supervise any group from the first stage onward, all with the sole purpose of inspiring and creating wonderful experiences.
Services & Outsourcing
In several selected local service hubs we leverage the expertise and infrastructure of our local DMCs. We execute and deliver services, e.g. in the area of day-to-day operations, data management or accounting services. Our broad experience with all tourism support processes enriches our portfolio.
Operational Excellence is pivotal to everything we do. Hence, challenging ourselves is an ongoing exercise. More than ever relevant to today’s technology-driven and rapidly changing business models we continuously review, improve and fine-tune our processes while focusing on our customer’s needs.
Competitive rates and loyal partnerships with our suppliers
We have close, long-term relationships with our hotel partners, offering competitive rates with guaranteed allotments in thousands of properties.
Tailor Made Itineraries
Our extensive range of specialized itineraries includes Honeymoon & Wedding plans, Family packages, Golf, Diving, organisation of luxury retreats, adventure and Interactive arrangements.
Transfers / Airport Services
Whether a taxi, limousine, bus or shuttle service is needed, our destination experts find the best solution for your clients. To suit any requirement, the range of transfers consists of shared or private transfers as well as adapted transfers for handicapped customers. To provide highly reliable transfers to our destinations, we constantly carry out security checks. Special luggage, such as sports bags (golfing, cycling, surfing, etc.) can be transported upon request.
Round Trips / Guided Tours / Excursions
From an island roundtrip to a guided city visit, from a standardized to a customized tour, we offer a wide variety of excursions in all our destinations to fulfil every customer’s wish. Our highly qualified and experienced tour guides make every type of excursion a unique experience. Our excursion portfolio has been compiled with the collaboration of our carefully selected providers and is monitored regularly. Our destination experts are happy to provide information and entrance tickets for all kinds of attractions and excursions in our destinations.
Guides / Representatives
Our qualified staff provide professional support, such as meet and greet service at cruise ports and visiting hours and representative services, including excursion sales and complaint management, assuring the quality of the booked services in hotels and resorts.
Quality Control
Our high experienced local representatives ensure the quality of all our services in taking care of guests, backed up by comprehensive liability, licensing and insurance.
Technology
We understand that we need to be ahead of technological trends, and have built our systems with both connectivity and efficiency in mind. Our clients benefit in respect of inventory, availability and systems.
Full Service Support
From the moment of arrival until departure, a dedicated tour guide or manager is available to the traveller 24/7 to ensure a safe, effortless and enjoyable experience.
Hotel Purchasing & Yield Management
Our efficient purchasing managers negotiate market –specific contracts on behalf of leading tour operators, offering competitive rates with guaranteed allotments in thousands of properties.
The daily business of our reservation department ensures a smooth and seamless reservation process, transferring the tour operator’s reservation to the hotel in the destination. We aim to meet our clients’ needs. To do so, we yield our outcomes and manage our products in close cooperation with our partners. In this way, we optimize the existing portfolio and guarantee competitive prices at all times.
Bed Bank & Dynamic Production
Responding to the requirements of our clients, we connect a wide range of travel products and give business solutions to inbound and outbound tour operators. We build strong relationships on both ends of the travel chain so that we can provide products, services and solutions that help our customers grow – in-house or third-party, small and mass markets alike. For us, it’s all about flawless communication for our clients: from tour operator to customer and service provider, back and forth.
Groups & MICE
From the first idea to the final execution: with many years of experience, our Global DMC Network is the ideal partner for specialists travel & tailor-made group tours, special travel programmes, cultural round trips, meetings, incentives, conferences & events (MICE) in our destinations. Our dedicated teams plan, manage and supervise any group from the first stage onward, all with the sole purpose of inspiring and creating wonderful experiences.
Services & Outsourcing
In several selected local service hubs we leverage the expertise and infrastructure of our local DMCs. We execute and deliver services, e.g. in the area of day-to-day operations, data management or accounting services. Our broad experience with all tourism support processes enriches our portfolio.
Operational Excellence is pivotal to everything we do. Hence, challenging ourselves is an ongoing exercise. More than ever relevant to today’s technology-driven and rapidly changing business models we continuously review, improve and fine-tune our processes while focusing on our customer’s needs.
Competitive rates and loyal partnerships with our suppliers
We have close, long-term relationships with our hotel partners, offering competitive rates with guaranteed allotments in thousands of properties.
Tailor Made Itineraries
Our extensive range of specialized itineraries includes Honeymoon & Wedding plans, Family packages, Golf, Diving, organisation of luxury retreats, adventure and Interactive arrangements.
Transfers / Airport Services
Whether a taxi, limousine, bus or shuttle service is needed, our destination experts find the best solution for your clients. To suit any requirement, the range of transfers consists of shared or private transfers as well as adapted transfers for handicapped customers. To provide highly reliable transfers to our destinations, we constantly carry out security checks. Special luggage, such as sports bags (golfing, cycling, surfing, etc.) can be transported upon request.
Round Trips / Guided Tours / Excursions
From an island roundtrip to a guided city visit, from a standardized to a customized tour, we offer a wide variety of excursions in all our destinations to fulfil every customer’s wish. Our highly qualified and experienced tour guides make every type of excursion a unique experience. Our excursion portfolio has been compiled with the collaboration of our carefully selected providers and is monitored regularly. Our destination experts are happy to provide information and entrance tickets for all kinds of attractions and excursions in our destinations.
Guides / Representatives
Our qualified staff provide professional support, such as meet and greet service at cruise ports and visiting hours and representative services, including excursion sales and complaint management, assuring the quality of the booked services in hotels and resorts.
Quality Control
Our high experienced local representatives ensure the quality of all our services in taking care of guests, backed up by comprehensive liability, licensing and insurance.
Technology
We understand that we need to be ahead of technological trends, and have built our systems with both connectivity and efficiency in mind. Our clients benefit in respect of inventory, availability and systems.
Full Service Support
From the moment of arrival until departure, a dedicated tour guide or manager is available to the traveller 24/7 to ensure a safe, effortless and enjoyable experience.
